Get in touch...
Dan Abelow, Digital Experience Leader
+1 407 786-7422 (East Coast U.S. time)
GROW REVENUES BY GROWING:
VOICE COMMERCE
If your voice is on Alexa or Google Assistant, you compete against more than 60,000 skills. Your new voice revenues are probably close to zero.
Let's fix that right now.
Top 4 V-Commerce Tasks
At 400 Organizations researched by Adobe*:
Make new purchases
Track orders
Renew / refill orders
Search sales, promo offers, product research
*Adobe, State of Voice Technology Study, March 2019
#voicebreakthrough
NEW VOICE CX:
"I WANT IT NOW" REPLACES
YOUR CUSTOMER JOURNEY MAPS
Companies use personas and journey maps because customers can't say what they want
But now, our voice makes your UX fast and direct
Get in Real Reality: Voice gives users control
"I want to go to 426 Main Street, but I want to go there sustainably without fossil fuel."
"Do you want try and find an electric Uber, or use an electric scooter?"
"Does an electric scooter put carbon in the air?"
"Using a scooter is clean and fun. You can get one a block from here."
"Great! Show me the nearest scooter."
Get Direct and Real:
Voice flips the user's role to saying...
"THIS IS WHAT I REALLY WANT"
Now you know what users need, because they can tell you
Voice is direct UX Design
"It’s completely backwards—it’s voice design. The user is driving and we need to be reacting to that.”
— Allison Atwell, Voice User Interface (VUI) Designer at Amazon Alexa (1)
#voicebreakthrough
"I DON'T TRUST" KILLS
VOICE COMMERCE
When Facebook, Amazon and Google listen and record, people react: "Should I say this?"
THIS VOICE IS PRIVATE:
JUST FOR YOU AND YOUR CUSTOMERS
Its your business. Your customers. This voice solution is for you and your customers ONLY:
The SURVEILLANCE Platforms:
Pre-planned to EXPLOIT you
This Voice Technology:
PRIVATE and PROTECTED
Add this voice to your websites, ecommerce, apps and online services
You own your direct customer relationships
#voicebreakthrough
OUR FAST AND SCALABLE
VOICE ASSURANCE PROCESS
We partner with your Voice and UX Teams to grow your Voice
STEP 1. PROVE
Voice Proof of Concept
- To start quickly and affordably, our voice tool extracts your vocabularies and creates a voice interface.
- Then a user test shows you what works, what doesn't and the key improvements needed.
- You, your Senior Executives and your voice / UX teams will experience the speed and scope for adding voice to your business.
You can start today with a phone call and a credit card
STEP 2. PROTOTYPE
Global Voice Prototype
- Next we help develop and user test a Global Voice Prototype to see your voice-first potentials.
- We keep your costs down and your speed high, while teaching your teams the skills of a voice future.
- You enter a more natural voice world that is easier for your users, and more private for your company.
You can start a Proof of Concept today with a phone call and a credit card
STEP 3. DELIVER
Launch Voice and Grow
- Once launched, your voice interface could grow to leave behind your non-voice competitors.
- It will be your advantage as your customers and company turn voice-first.
- We help you continuously measure, report and improve your users' voice experiences.
You can start a Proof of Concept today with a phone call and a credit card
CUSTOMER BENEFITS FROM
VOICE-ENABLED EXPERIENCES
Which customer behaviors do voice-enabled experiences improve?
Findings from Adobe research* in 400 companies:
97%
95%
96%
94%
Improve user experience
Drive conversion,
Increase revenue
Increase consumer engagement
Increase consumer loyalty
*Adobe, State of Voice Technology Study, 2019,
Those that "Strongly agree" and "Somewhat agree" to "What customer behavior will voice-enabled experiences improve?"
Voice Commerce is just a first step...
UNIVERSAL VOICE WILL
ELECTRIFY YOUR BUSINESS
This tech makes every step easier, faster and more powerful
EXTERNAL:
CUSTOMERS
INTERNAL:
EMPLOYEES
GLOBAL:
OPERATIONS
Voice commerce,
Customer care,
Online services
Faster work and jobs,
Easier collaborations,
Simpler business processes
Supply chains,
Logistics and distribution,
Channels and partners
#voicebreakthrough
How much voice revenue do you want?
WE PARTNER WITH
YOUR VOICE TEAM
We ADD and GROW your voice revenues:
Want to ADD voice revenue?
Already started voice and want to GROW voice revenue?
#voicebreakthrough
(1) Natallie Rocha, "Meet the Amazon Voice Designer Who Is the ‘Real Alexa’", Fortune Magazine, July 10, 2019, https://fortune.com/2019/07/10/amazon-alexa-alison-atwell-40-under-40/
Breakthrough UX is a Phebi partner that adds and grows your most effective uses of voice
Phebi adds voice to websites, apps and online services
Be early. Be awesome. Win.
ADD VOICE
Want to add voice revenue?
GROW VOICE
Already started voice and want to grow voice revenue?
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